Help Center

Frequently Asked Questions

1. What is Tageze?

Tageze is a medical profile which can be accessed anywhere, anytime through QR Code or ID PIN. It can be used to manage your medical information, clearly communicate important information to a health care provider or save your life in an emergency. Also it helps you to locate everyday essentials during your daily routine, removing little inconveniences, and helping you stay organised so you can do your best and focus on what matters. Our versatile tags can stick or attach to anything from your keys to your bags, phone, passport, laptop, pets, and more!

2. How does Tageze work?

One Step Process

Find Tageze QR Code on keychain, helmet, phone, motorcycle, car, dog collar or other items and scan it through any QR scanner App, it will immediately show required information. If not able to scan QR Code then, you can visit www.mytageze.com and enter your Tag ID & PIN

Two Access Points to view Tageze Profile

• QR Code
• Website Access ID-PIN

3. How do I Link / Activate a Tageze to my Profile?

1. Locate your unique ID and PIN on your Tageze Product.

2. Log into your account using the email you used when creating your account.
3. Click on Link Product underneath your name and enter your ID and PIN.

 * Want to watch tutorial videos?

How to Activate Tageze Products?

How to Link or Unlink Tageze Products?

How to Change Profile Photo in Tageze Profile?

CLICK to view Tutorial Videos 

4. What devices are compatible with Tageze?

These QR code tags can be scanned through any smartphone camera app or third party QR code scanner app in any location and time.

5. What happens if I lose my Tageze?

No worries, simply log in to your Tageze account and click Linked Tag to unlink it. If you end up finding your Tag, then simply link it back to your profile.

6. Who needs Tageze ID?

ID should be as common and important as putting on a seat belt when getting into a car, or strapping on a bike helmet to go for a ride. Identification is important for people of all ages. If you are a cyclist, biker, or someone who doesn't spend all of their time on the couch, then we encourage you to have ID. Kids need ID too as they rarely have ID when they go out for a bike ride or walk to school.

7. How is Tageze Different from other forms of ID?

It's a simple, just one step process to get vital information of a person in case of an emergency. We make certain that we offer the best possible tag. It is unique because we service unique individuals. You can count on us to be quality freaks and stand behind every product we sell.

8. How to place order at Tageze?

Visit www.mytagezeshop.com and select the product, fill out all the required emergency medical information, place them in cart and then proceed to checkout, fill details and proceed to make the payment, once the order is completed you will receive the order number through SMS and mail.

9. How will I receive order confirmation?

Once the order is completed you will receive the order number through SMS and mail.

10. What is the shipping time?

Packages are delivered within 3-5 working days from the date of shipping.

11. My Order is undelivered?

Please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com 

12. What is my order status?

Login to your Tageze Account with your registered Email and Password. Click Account to login. Still having trouble then please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com 

13. How to cancel my order?

Order can be cancelled only if your order is not processed. To cancel order Please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com 

14. How do I get my refund?

Once the order has been cancelled the amount will be refunded with-in 4-5 working days, it may get delayed in case of national holidays and strikes.

15. I want to return?

Replacement is applicable only if the product is having wrong information in it (not as per the order details) or damaged.

16. My order has been shipped not yet received?

To know the status, try to track your package through its tracking ID which has been provided to you through sms and mail. If package is not delivered because of “insufficient address” or “Door was closed” , then Tageze is not responsible for it. Please write to our customer care about this at support@mytageze.com

17. Is it possible to get urgent Delivery?

Please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com

18. Payment methods available?

We accept mode of payment from Debit and credit cards, Net Banking, E-Wallets, PayTm, BHIM- UPI.

19. Payment failed?

If the payment has been failed and the amount has been deducted from your account it will be returned back to you with-in 3-4 working days. Or else write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com

20. How to use coupon codes?

Coupon code has to be used during the check-out at payment option.

21. Coupon code is not working?

Please clear your browsers cookies and history and give it one more try. If it is not working please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com 

22. What material is used for the stickers?

We care for your phone and cards as much as you do. We use the best quality vinyl which is Waterproof, Scratch resistant and Sunlight resistant.

23. How to paste Tageze Sticker?

For more durability of Tageze it should be pasted on the flat surface, without any air bubble or fold.

24. Can I place a bulk order for an item(s)?

For bulk orders please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com

25. Is it safe to shop online using my debit card or credit card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection

26. Do you ship internationally?

Yes, we do ship internationally. For international shipping, please write to our customer care WhatsApp +91 8180966739 or at support@mytageze.com